Serving USA and Canada

Ordering, Payment & Shipping

A few things to know before you place your order:

Prices in US Dollars
Subject to change. Prices will be verified when we confirm your order and payment information.

$150 Minimum Order
Orders less than $150 are charged an additional $25 sample fee, plus delivery. However, we CREDIT the $25 sample fee on your next order, if it is over $150 AND placed within 30 days.

Read our Frequently Asked Questions before ordering.

Office Hours, Holidays & Ordering Schedule

Our regular office hours are limited to Monday to Friday, 11am – 4 pm Pacific Time (1pm – 7pm Eastern Time). We are CLOSED Saturday and Sunday and all holidays. Please feel free to leave a voicemail or email us.

Please plan ahead. Although we aim to ship your order quickly, it is best to allow 2-3 weeks shipping time plus 3-4 weeks before your holiday gift sales or special event when the product is a must-have. Thus our "order by" dates allow for a total of 6 weeks before the holiday date. Allow approx. 6 – 10 business days for shipping within Canada and continental USA.

See our Holidays & Ordering Schedule

 

 

Contact Numbers

Tel: 250.642.6745 (11 AM - 4:00 PM PACIFIC TIME)
Toll Free: 1.877.642.6745
Fax: 250.642.7722 (24 hours)

Mail / Post

Cosmic Creations Corp.
PO. Box #754
Sooke, B.C. V9Z 1H7
Canada

Email

Ordering order@cosmic.ca
General Inquiries contact@cosmic.ca

 

How to order by Fax or Email

In order to confirm your order fax to 1 250 642-7722 or email your:
Name:
Business Name (if applicable)
Street / suite #:
City:
State:
Zip:
Phone #, Fax #:
Credit card #:
Exp. Date:
Name as it appears on the card:
3 digit code on back of card:
NOTE:
merchandise can only be sent to the "bill to" address of card, otherwise it will not authorize.
Phone 1 250 642-6745 or Toll free 1 877 642-6745
You are most likely to get a "live person" at these times, but we have a 24 hour message recording to take your info.
Noon - 4 pm PACIFIC time (Seattle, San Francisco, Vancouver etc.)
Or 2 pm to 7 pm EASTERN time (New York, Miami, Toronto etc.)
For UK, France, Australia, etc. please confirm Pacific time on chart:
Pacific area current time or World Time

Or, fax anytime (24 hour fax will answer) 1 250 642-7722

 

 

If you are in USA or Canada - Even better, order by phone!
We like getting to know each of you so we can serve you better, and very often we have special deals not listed on the web.
If you are in USA or Canada you can reach us 11 am to 4 pm PACIFIC time on our Toll Free line 1 877 642-6745 or if you are elsewhere in the world such as Europe, Asia or Japan call 1 250 642-6745
(please note the time differences: East coast -Florida, NY, etc.: your NOON is our 9 am, call your time 1-7 pm)

We only accept credit card payment by confirming with you in person on the phone, so there are no worries of Internet insecurities. (Exception: other than USA-Canada )

 

Prices shown on far right on the hanging crystal page are "each" prices, with quantity discounts ranging from half tray to full box.

To figure out the tray or box total price, multiply the "single price each" times the number in the tray or box.

There is also a discount for a full tray, the number of items in trays depend on the size of the item. Also, the "half tray" quantity is the number that is easy to cut the tray. For example, if there is 9 PC in a full tray, the "half" would be 6 PC due to the way the tray cuts.

If you want a full box, you take the price in the seventh column from the right (box price)
150 PC per box X $1.75 box price each = $262.50 (note: these are examples only, the prices may change, refer to catalog for the price today)

For multiple box orders, phone us and we will give you great bulk discounts on $1,000 or more!
Note: when ordering by the BOX, these are unopened stock boxes- you may experience up to 2% flaw rate for Aurora items, or 1% minor flaw on clear.
At Box quantity discounts this must be accepted, so if you need an exact number, please order up to 2% extra to cover this.

~ Shipping ~ Discounts ~ Ordering & Samples ~ Payments ~ Holiday Closures

~ Returns ~ What "NA" and "ab" means ~ Logos ~ Sizes ~ Special Orders ~ Limited Edition ~ Bulk Discounts

 

Please note: some internet servers (aol, cosmic.ca and others) may have spam filters - If you send in an inquiry and do not get an answer in 3 BUSINESS days, please phone toll free: 1 877 642-6745 between the hours of 11 am -4 pm Pacific time, or 1-7 pm EASTERN,
Mon to Fri.

We can ship anywhere in the world!

In most cases, we ship the same day or next day upon receiving your order, and you will have it within 10 days if you are in USA or Canada.
Major city delivery us usually 5 days!

Plan ahead - If you have a package in transit, please wait 10 business days (excluding Holidays)- if you have not received it by then, we can track it.
Be assured all packages are sent insured and traceable.
--> click here for Holiday hours

We like to hear from you and confirm in person your order is being sent. Please leave a message if you do not get a "live" person, and repeat your phone number twice.

PLAN AHEAD-
See HOLIDAYS
Holiday Close Dates

 

Payment

We do not take payment online.
You can EMAIL or FAX you order in- Fax 1 250 642-7722
Even better, order by phone!
We like getting to know each of you so we can serve you better, and very often we have special deals not listed on the web.
You can reach us 11am to 4pm PACIFIC time on our Toll Free line 1 877 642-6745 or if you are elsewhere in the world such as Europe, Asia or Japan call 1 250 642-6745 (please note the time differences: East coast -Florida, NY, etc: your NOON is our 9 am, so you can phone 1pm to 7pm if you are on the EAST coast)

 

 

You will be contacted once your request is received, so there are no worries of Internet insecurities.

We accept Visa, MasterCard and prepayment by company cheque. Personal cheques are not accepted.

 

DISCOUNTS - info

Return & Refund Policy

We do not typically accept returns. These are standard Swarovski items and colors. Be sure of what you want before ordering. Colors on your screen do not reproduce the actual colors of the crystals and the Aurora coating may tend towards pink or blue tones. If in doubt, allow enough time to request a sample. If there is a mistake on our behalf, we may allow items to be returned with pre-authorization. Click here for instructions.